Client Support Specialist
OPEN POSITIONClient Support Specialist
Country: Philippines | Work Location: Remotely
Salary: 45,000 – 55,000 PHP
We are looking for a Client Support Specialist for our multinational client, who specializes in developing marketplaces and systems aimed at lowering the costs of IT products. They emphasize transparency, price comparison, and real-time delivery options.
Responsibilities
- As Client Support Specialist you will be providing outstanding client support for clients in Southeast Asia;
- You will be managing client orders, inquiries, and warranty cases, ensuring high client satisfaction;
- You will be mastering our sales platform and back-office tools for efficient order administration and warranty case processing;
- You will be communicating with partners and clients to ensure smooth day-to-day operations.
Requirement
- 3+ years experience as Client Success Specialist;
- Familiarity with global teams and clients, comfortable with cross-cultural communication;
- Excellent command of English to communicate clearly and professionally in both written and verbal contexts;
- Ability to effectively communicate in Filipino, which is essential for interacting with local clients or colleagues;
- Self-motivated, but also a team player who collaborates well with others;
- Able to take initiative and focus on the details that make a difference;
- Friendly and client-focused, with a true passion for solving problems.
Nice to have
- Any technical background would be a bonus in handling more complex client issues;
- Familiarity with IT products or systems to better understand the client’s needs.
We Offer
- Salary for work amounting to 45,000 – 55,000 PHP;
- Permanent Work from Home;
- Day Shift Schedule;
- Weekends Off;
- Equipment will be provided;
- HMO on your day 1 + 1 of your chosen dependent;
- Monthly non-taxable allowance;
- Monthly transportation allowance;
- Optical Coverage;
- Year-end leave monetization;
- Gym Subscription;
- Monthly supply of coffee!
What to Know Before Applying?
We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.
Are you interested?
How Does the Recruitment Process Look Like?
1
Initial Consultation
Have a short talk with our recruiter who will provide you with more details about our company and the specific project. Since the recruitment process can vary between projects, this conversation will outline the process that applies to you.
2
Client-Side Evaluation
This stage involves a series of bespoke recruitment activities led by our client. It's designed not only to assess how your skills and background align with the project's demands but also to ensure that the project environment is the right fit for you. This dual-focus ensures that both parties can thrive in this partnership.
3
Signing and Starting Your Journey
After successfully navigating the recruitment process, you'll sign your employment contract and begin your new role. We ensure a smooth transition into your position with comprehensive onboarding support.
Why Join Directio?
JOIN US!
Apply now and join our team!
Didn’t Find a Job Offer for Yourself?
If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us feel free to send us your CV at [email protected].
HOW WE ADDRESS CLIENT CHALLENGES
Discover Your Future Team
Our journey started with an idea to make business navigation easier and has been shaped by our core values of putting customers and employees first.
Discover the reasons our clients choose us – reliability, expertise, and a tailored approach to IT solutions that truly stand out.
Take a closer look at our operational process, designed to help achieve seamless service and superior results at every phase.