Responsibilities

• As an Application Support Specialist, you will be performing antivirus and encryption management tasks, ensuring the security and integrity of organizational data; 
• You will be maintaining current knowledge of available patches, staying updated on critical updates to address vulnerabilities and improve system performance;  
• You will be ensuring proper installation of patches, verifying their effectiveness and resolving any issues that arise during deployment;  
• You will be testing new product releases to ensure compatibility with existing systems and minimize disruptions to users;  
• You will be troubleshooting issues and implementing solutions, collaborating with vendors and third-party support teams to address technical problems within the applicable technology platform;  
• You will be recommending and implementing system enhancements, improving performance and reliability, especially in upgrading and patching processes; 
• You will be developing and documenting technical processes and procedures, creating comprehensive guidelines to support smooth operations and knowledge sharing; 
• You will be compiling KPI reports at agreed intervals, providing insights into system performance and support activities; 
• You will be reporting on administration and project progress, delivering updates to the ISS Team Leader, Delivery Manager, and Infrastructure Head. 

Requirements

• 2+ years of hands-on experience in system administration and troubleshooting, demonstrating a strong foundation in managing and maintaining IT systems; 
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition; 
• Experience with O365, showcasing proficiency in managing and supporting Microsoft Office 365 applications; 
• Experience with scripting languages, enabling automation and customization of IT processes; 
• Experience in managing disk encryption using BitLocker, ensuring data protection across the organization; 
• Knowledge of Microsoft Defender for threat protection, with the ability to configure and manage this tool to safeguard systems; 
• Experience in managing updates and patches for operating systems and applications, particularly with tools like Modern Desktop, Intune, SSCM, WSUS, Ivanti, and BigFix; 
• Knowledge of cloud platforms, including Azure and AWS, demonstrating versatility in managing cloud-based environments; 
• Experience in administering Windows and RedHat servers, showcasing your ability to manage diverse server environments; 
• Knowledge of the Windows operating system at an administrative level, ensuring efficient system management; 
• Understanding of virtualization technologies, enabling effective use of resources through virtualized environments;   
• Experience working with Dell and Cisco UCS servers, ensuring smooth server operations and hardware management; 
• Familiarity with data storage solutions, supporting effective storage management and retrieval; 
• Experience in managing backups and data recovery, ensuring data integrity and availability in case of failures; 
• Knowledge of IT infrastructure monitoring tools, supporting proactive identification and resolution of system issues; 
• Experience working with ticketing systems, ensuring efficient tracking and resolution of IT support requests. 

We Offer

• Salary for work amounting to 60,000 – 70,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 monthly de minimis non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates