Retail Software Development for Growth and Efficiency

Smart, agile retail technology solutions for companies ready to modernize supply chains, personalize experiences, and scale with confidence.

The Proven Retail IT Partner

Retail is under pressure to adapt, optimize, and deliver more - fast.
We work with teams who are ready to make real improvements, not just chase trends.
Whether you’re trying to fix a broken process, modernize a legacy system, or finally make use of your data - we can help.
We don’t do buzzwords. We do delivery.
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Clearing the Blockers to Better Retail Operations

Retail success depends on smart, flexible tech. We specialize in managed IT services for retail – from integration and automation to insight and execution.

CONNECTING SYSTEMS TO UNLOCK FLOW

Retail operations often rely on disconnected tools that create silos and slow everything down.
We build smart integrations that help your systems talk to each other, so your people can move faster and your data stays consistent.

AUTOMATING REPETITIVE TASKS TO SAVE TIME AND REDUCE ERRORS

Manual processes drain teams and introduce costly mistakes.
We identify high-friction workflows and automate them: from stock updates to returns handling – freeing your team to focus on higher-value work.

BRINGING VISIBILITY TO SUPPORT BETTER DECISIONS

You can’t act fast if you’re flying blind.
We give you real-time visibility into key metrics and operations, so your decisions are driven by data, not guesswork.

MODERNIZING LEGACY TECH WITHOUT STARTING FROM SCRATCH

You don’t need to rebuild everything.
We help extend, stabilize or integrate your existing systems — bringing modern capabilities to proven tools you already use.

TAILORING TOOLS TO MATCH REAL CUSTOMER JOURNEYS

Generic platforms ignore the way your customers actually behave.
We build custom logic that supports personalized experiences across channels: online, in-store, and everything in between.

FOCUSING ON WHAT WORKS INSTEAD OF FOLLOWING BUZZWORDS

Not every trend is worth chasing.
We help you cut through the noise, avoid tech for tech’s sake, and invest in solutions that deliver measurable outcomes.

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RETAIL IT SERVICES

Software Solutions for all Retail Processes

As a software development partner, we support retail software companies and in-house teams alike. We don’t deliver generic features or plug-and-play platforms. We solve operational problems with custom-built tools that help you move faster, work smarter, and scale with confidence.
From forecasting and returns to loyalty and data strategy, we cover the full retail value chain.
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Inventory & Operations

We fix what breaks in supply chains, warehouses and stores:

  • Fixing demand forecasting – improve product availability while reducing overstock and waste
  • Automating replenishment – keep shelves and warehouses balanced without manual guesswork
  • Return automation – save time, reduce friction, and improve post-purchase experience
  • Warehouse logic upgrades – optimize picking, storage and routing workflows
  • Modernizing legacy ops tools – add intelligence to outdated systems, no full rebuild needed
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Ecommerce & Omnichannel

We bridge the gap between physical and digital:

  • Smart product visibility – accurate stock across channels, in real time
  • Unified click & collect – seamless order/pickup/return flows
  • Custom checkout logic – tailored discounts, bundles, cross-selling
  • Omnichannel pricing engines – stay competitive and consistent
  • Composable architecture – flexible tech that grows with your business
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Customer Experience

We buils solutions with the end customer in mind – because great retail experiences are never accidental:

  • Smoothing the customer journey – fewer clicks, fewer dead ends
  • Making returns less painful – clarity, speed, automation
  • Eliminating friction – less time waiting, more time shopping
  • Enabling in-store staff with real-time tools – for smarter service
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Data & Insights

In the world of consumer goods technology solutions, we make data your engine for growth:

  • Cleaning and unifying messy data – bring structure to chaos
  • Building dashboards that drive action – not just charts
  • Segmenting customers for smarter campaigns
  • Making data usable across systems – POS, CRM, ERP, ecommerce
  • Using data to predict, not just report – true operational intelligence
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Loyalty & Retention

We help retail teams manage engagement through adaptive systems that evolve with your customer base and keep your customers coming back:

  • Personalized loyalty systems – smart, adaptive, channel-aware
  • Custom reward logic – reflect your business, not a template
  • Onboarding & re-engagement flows – built for real-life behavior
  • Better redemption UX – frictionless and fast
  • Integrations with CRM, apps and POS – no silos, no double data
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Technology & Scalability

Scalability is about how you manage change. We deliver modular, cloud-ready solutions built to evolve with your company:

  • Modular architecture – build only what you need, expand when ready
  • System integrations – ERP, POS, CRM, ecommerce, logistics, RMN
  • Cloud-ready logic – scalable, cost-effective and infrastructure-light
  • Secure-by-design systems – built with compliance and data safety in mind
  • Tech strategy support – helping you choose what actually fits your retail model

Unlock Smarter Retail with Tailored IT Services.

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STRATEGIC RETAIL THINKING. UNLOCK THE POTENTIAL OF YOUR BUSINESS.

Build the Store of The Future

Your physical stores still matter - but only if they evolve. We help retailers turn brick-and-mortar into connected, efficient and sustainable spaces. We’re not just another vendor. As a retail software company with deep domain knowledge, we build scalable, future-ready solutions for modern businesses.
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Make in-store shopping effortless

  • Enable self-checkout, mobile payments and touchless flows

  • Reduce queues, friction and waiting times

  • Let customers shop their way: quickly, privately, independently

Connect your stores to your digital ecosystem

  • Sync product availability across online and offline in real time

  • Offer seamless click & collect, return and exchange processes

  • Equip store staff with data-driven tools for smarter service

  • Use showroom logic for high-touch product categories

  • Automate backend workflows to boost efficiency

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Design with sustainability in mind

  • Smarter inventory = fewer markdowns and less waste

  • Enable circular models: repair, resale, returns

  • Track in-store energy, product rotation, and material usage

  • Build operational logic that supports responsible retail

Retail Tech That Solves Real Problems

Our services are designed around the challenges modern retailers actually face.
No overengineered platforms. Just flexible, value-driven solutions built to fit your reality.
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Retail Data Cleanup & Activation

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AI-Driven Demand Forecasting & Replenishment

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Composable Ecommerce Infrastructure

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Store Digitalization & Connected Retail Tools

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 Return Flow & Reverse Logistics Automation

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 Retail Loyalty & Personalization Engines

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RMN-Ready Data Infrastructure

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Sustainability Logic & Circular Commerce Support

Get A Free Quote

Need an IT solution for the retail industry that actually delivers?

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IT SERVICES FOR RETAIL BUILT AROUND YOUR BUSINESS. AND YOUR REALITY

What You Can Expect When Working With Us

We combine domain awareness, senior talent, and speed of execution – to help you move from idea to impact without unnecessary friction.
As experienced retail solution providers, you’ll work with people who understand both your industry and what it takes to build real solutions.
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We understand your category

We don’t treat all retail the same, and we don’t see it in isolation.
Our experience goes beyond retail alone. Working with clients in FMCG, fintech and consumer – facing sectors has shaped how we approach retail challenges: with a focus on speed, scale and operational impact.

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We bring the right people to the table

Our team isn’t a rotating bench. You’ll work with senior engineers and analysts who’ve delivered for major brands – where scale, speed and cost-efficiency weren’t optional. Retail experience is in their DNA.

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We don’t waste time. Or yours

We focus on quick wins and early results.
We know that time matters – especially when teams are under pressure to deliver. That’s why we aim to build fast, iterate often, and stay focused on what brings real value from the start.

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RESPONDING TO THE WAY RETAIL WORKS NOW

What we Solve for Retailers

We don’t guess what retailers need: we build for what they’re really dealing with.
 Keeping Up With the New Consumer

Keeping Up With the New Consumer

We help you respond to customers who expect real value, personalization and channel freedom, with systems built for agility, not just volume.

Making Omnichannel Actually Work

Making Omnichannel Actually Work

From real-time stock data to unified returns, we build solutions that connect your physical and digital channels without breaking your flow.

Upgrading Supply Chains for Agility

Upgrading Supply Chains for Agility

We design tech that supports small, fast orders, smarter fulfillment, and full visibility - from warehouse to shelf.

Turning Data and AI Into Real Retail Solutions

Turning Data and AI Into Real Retail Solutions

Got messy data? We help you clean it up, organize it, and use it - for demand forecasting, dynamic pricing, automation and more.

 Reimagining What a Physical Store Can Be

Reimagining What a Physical Store Can Be

Your stores don’t need to disappear. They need to evolve.We help turn them into experience-driven, data-connected spaces that support fulfillment, loyalty and discovery.

 Supporting New Revenue Models Like RMN

Supporting New Revenue Models Like RMN

Retail Media Networks are rising fast, but they need the right data foundation. We help you integrate, govern and activate data so you can offer ad value without sacrificing privacy or trust.

How We Work

in 3 Steps

You’ll work with experienced software development professionals who know how to manage complexity and deliver clean, scalable solutions.

1

Discovery & Fit Check

We start by understanding your business, context and goals - not just the tech wish list.
In this first conversation, we explore what’s behind the project, what needs to change, and whether we’re the right partner to help.

2

Planning What Matters

Together, we define the right scope, priorities and success criteria.
You’ll get a practical plan — with budget, timeline and deliverables — that aligns with your internal pace and business model.

3

Building With Focus

Once we kick off, you work with a consistent, senior team. We move in short iterations, show progress early, and stay focused on what brings value, not vanity features.

Trusted by some of the fastest growing and biggest companies:

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Let’s Talk!

Drop by our office in the lively center of Warsaw, just a short walk from the Main Station, where you'll enjoy a great view of the iconic Palace of Culture.
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Directio sp. z o.o
Sienna St. 39
00-121 Warsaw
Poland

[email protected]

Check our other locations:

Philippines
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Directio PHL, Inc
Office W 12/F
Four/NEO Bld.
4th Ave. Cor 30th ST.
Fort Bonifacio
Taguig City, Manila

email: [email protected]

Mexico
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Directio MX
Varsovia 36, Colonia Juárez,
Cuauhtémoc,
Ciudad de México, C.P. 06600

[email protected]

USA
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Directio, Inc.
211 West Wacker Drive
Floor 3 – Suite 300
Chicago, IL 60606
USA

[email protected]

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CONTACT

Ready to solve a real problem in your retail operations?

Looking for a software development partner with real retail experience? Our consulting and engineering teams can help you find the right solution.
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Tomasz Banach

Global Account & Recruitment Manager


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    FAQ

    Frequently Asked Questions

    Do we need to know exactly what we want before working with you?

    Not at all. Many of our clients come to us with challenges, not solutions. We’ll help you define the right scope based on your operations, goals, and current tech landscape.

    We already have a tech team. Can you work with them?

    Absolutely. We often collaborate with in-house developers, product teams, and external vendors. We bring additional speed, retail expertise, and a delivery mindset — not ego.

    What kind of projects do you typically take on?

    We focus on systems that impact business performance:

    • Demand forecasting

    • Inventory optimization

    • Loyalty program engines

    • Pricing & promotion logic

    • Returns automation

    • Operational dashboards
      We don’t build brochure websites or pixel-perfect design systems — we build software that makes things work better.

    Do you work with small tasks or only big, strategic projects?

    Both. Some clients need a small fix or custom module. Others work with us long-term to improve critical parts of their systems. We’re flexible — as long as the work creates real impact, we’re in.

    We don't have our data sorted out — can we still work with you?

    Yes. We’re used to dealing with messy, siloed, or incomplete data. One of our strengths is helping you clean, unify and actually use your data for smarter decisions.

    We don’t have a digital transformation roadmap. Can you help us figure it out?

    Yes. Many retail businesses know they need to improve,  but don’t yet know where to start. We begin by understanding how you operate today and where things break down. From there, we define a practical path forward: not a 6-month strategy deck, but small, high-impact steps you can act on fast.

    Can you help us modernize legacy systems without rebuilding everything from scratch?

    Absolutely. Total rebuilds aren’t always necessary, and often slow down progress. We specialize in integrating, extending or stabilizing what you already have. Whether it’s a legacy ERP, outdated loyalty engine or disjointed warehouse tool. We help you make it better, not just new.

    We need results fast. How long does it take to see impact?

    Our clients typically start seeing impact within a few weeks, not months. We focus on identifying what can be delivered fast, tested quickly and scaled later. No long discovery phases. No endless planning. Just focused delivery.

    What if our data is incomplete or scattered across systems?

    You’re not alone. Most retailers deal with messy data. Our analysts and engineers are used to stitching together fragmented sources, cleaning data, and building logic on top of what’s available. Clean data is important, but usable data is even better. We help you get there.

    Do you support sustainability-focused retail models?

    Yes. Whether you’re working on second-hand flows, food waste reduction, or tracking plastic impact, we can build tools that support circularity and transparency. From tracking returns to optimizing shelf life, we build logic that aligns with your values and environmental goals.

    What if we only need a small integration or a specific module?

    That’s totally fine. We’re happy to start with something small and focused, like fixing an inventory sync, automating a report, or creating a new pricing module.
    We believe value isn’t measured by project size:  but by business outcome.

    We’re not sure if our problem is technical or operational. Does it matter?

    Not to us. We speak both languages,  and we bridge the gap.
    Many problems start as process issues, but the solution is a mix of logic, automation, data clarity and interface. We’re used to mapping that together with your team.

    Do you offer support after delivery?

    Yes. We provide both post-launch support and long-term partnership models. That includes bug fixing, performance monitoring, small improvements, and building new features as your business evolves.
    We don’t just deliver and disappear. We stay to help you grow, improve, and adapt.