Responsibilities

• As a L2 Wintel Specialist, you will be working under the directives of Tech Services & IT Security to support, implement, monitor, and administer the ISS infrastructure and related services, ensuring seamless day-to-day operations; 
• You will be serving as the second level of technical support for infrastructure services, handling escalated issues and assisting in incident resolution within Tech Services & IT Security scope;  
• You will be ensuring that all system and service administration tasks are performed in accordance with established ISS procedures, promoting compliance and operational consistency;  
• You will be troubleshooting technical issues and implementing solutions in collaboration with vendors and third-party support teams, aiming for timely and effective resolution;  
• You will be supporting and managing the Local IT inventory, performing device maintenance, and handling administrative tasks related to IT assets and equipment;  
• You will be complying with ITSM lifecycle processes and proactively adhering to SLA standards, contributing to service quality and accountability;  
• You will be ensuring infrastructure stability, optimized response times, operational reliability, and complete lifecycle management across all system platforms; 
• You will be participating in infrastructure and IT-related projects, contributing technical insights and serving as a liaison between your department and other stakeholders; 
• You will be providing regular updates on infrastructure administration activities and project progress to the Tech Services & IT Security Team Leader and Service Delivery Manager; 
• You will be maintaining accurate and comprehensive documentation for operational procedures, service workflows, and pre-production activities; 
• You will be following prescribed training plans and schedules, ensuring all mandatory trainings are completed and kept up to date to remain compliant with internal standards. 

Requirement

• 3+ years of hands-on experience working as an L2 Wintel Specialist, with proven skills in technical troubleshooting, administration, and infrastructure support; 
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition; 
• Experience working with cloud computing platforms such as Microsoft Azure or Amazon Web Services (AWS), supporting cloud-native infrastructure management; 
• Proven experience in system administration within Windows Server operating systems, including configuration, updates, and performance monitoring;  
• Foundational knowledge of IT security principles and antivirus software management to ensure system protection and threat mitigation; 
• Understanding of patch management processes, including deployment, compliance tracking, and rollback procedures; 
• Familiarity with ITIL or ITSM frameworks, promoting structured incident, change, and problem management;  
• Experience using scheduling software tools to automate and manage recurring infrastructure tasks and updates; 
• Competency with monitoring tools and platforms to observe system performance, detect anomalies, and ensure service availability;  
• Basic understanding of database management and administration to support backend diagnostics and system integrations;  
• Knowledge of backup and storage administration, including familiarity with enterprise solutions used for data protection and recovery;  
• Experience managing virtualized environments using VMWare or Hyper-V, supporting scalable and efficient infrastructure provisioning; 
• Hands-on experience with system administration in Unix or Linux environments, enabling flexibility across operating systems and platforms. 

We Offer

• Salary for work amounting to 80,000 – 90,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates