Responsibilities

• As a Service Desk Specialist you will be you will be serving as the primary point of contact for all Office 365-related support requests, handling tickets received via phone, email, or ticketing system, and ensuring timely and effective resolution; 
• You will be troubleshooting and resolving technical issues related to key Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive, to ensure smooth and uninterrupted operations for end-users;  
• You will be assisting users with account setup, password resets, multi-factor authentication configuration, and access permissions, ensuring proper user identity and access management;  
• You will be managing and documenting incidents, service requests, and resolutions within the organization’s ITSM system, maintaining accuracy, traceability, and compliance with service management processes; 
• You will be supporting user provisioning, license assignment, and group management activities within the Microsoft 365 Admin Center and Azure Active Directory; 
• You will be performing basic administrative tasks such as mailbox management, Teams policy updates, and SharePoint site permission configurations to ensure optimal functionality and access control; 
• You will be developing and maintaining user-facing documentation, including end-user guides, FAQs, and knowledge base articles, to promote self-service and enhance end-user understanding of O365 tools; 
• You will be identifying recurring incidents or system issues and recommending process or configuration improvements to enhance service reliability and efficiency; 
• You will be participating in team training and cross-functional learning sessions, continuously developing your technical skills and expanding service desk knowledge; 
• You will be educating end-users on effective use of O365 tools and collaboration features, helping improve overall productivity and user experience within the organization. 

Requirement

• 1+ year of experience in a Service Desk or Technical Support role, with a focus on end-user assistance and issue resolution; 
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition; 
• Hands-on experience with Microsoft 365 applications and administration tools; 
• Experience working with ITSM tools, ensuring accurate tracking and timely closure of incidents and service requests; 
• Strong knowledge of Microsoft 365 core services: Exchange Online, Teams, SharePoint, and OneDrive; 
• Familiarity with Microsoft 365 Admin Center and Azure Active Directory, including user provisioning and access management; 
• Understanding of user access controls, security groups, and basic PowerShell commands, supporting administrative and troubleshooting activities; 
• Knowledge of the ITIL framework and service management principles, ensuring adherence to structured support processes; 
• Excellent communication and problem-solving skills, enabling clear interaction with both technical and non-technical users; 
• Strong customer service orientation, demonstrating empathy, patience, and professionalism when assisting end-users; 
• Ability to manage multiple priorities simultaneously, maintaining quality and efficiency under pressure; 
• Collaborative mindset and adaptability, with a commitment to continuous learning and embracing evolving technologies. 

We Offer

• Salary for work amounting to 30,000 – 40,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates