Responsibilities

• As Calculation Support you will be providing end-to-end assistance to clients during system upgrades, new implementations, and ongoing operations of calculation software, ensuring smooth deployment and optimal performance; 
• You will be supporting customers by defining, implementing, and validating technical solutions that address user issues, streamline workflows, and improve system efficiency;  
• You will be performing pre-production environment setup, ensuring that integrations, configurations, and dependencies are correctly implemented for seamless transitions into production; 
• You will be responsible for deploying new customer environments, configuring and implementing the Calculation System, and ensuring that each deployment aligns with the organization’s standards and best practices; 
• You will be conducting user training sessions for new services, product updates, and system enhancements across the Asia region, empowering users to operate the system efficiently;  
• You will be continuously improving daily support operations, identifying recurring issues, and recommending process optimizations for long-term sustainability; 
• You will be evaluating system specifications and configurations, identifying opportunities to enhance maintenance processes and system performance, while ensuring compliance with operational guidelines; 
• You will be maintaining detailed documentation of setups, procedures, and troubleshooting steps, ensuring transparency and knowledge sharing across teams. 

Requirement

• 5+ years of hands-on experience in IS support and maintenance, Business Analysis, System Analysis, or related technical fields, demonstrating strong analytical and troubleshooting skills; 
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition; 
• Proven experience working with IIS and XML, particularly in configuration, deployment, and error resolution; 
• Hands-on experience with MS SQL, including writing queries, managing databases, and troubleshooting performance issues; 
• Willingness to participate in on-call support rotations for critical incidents or emergency issues, ensuring 24/7 availability of key systems; 
• Strong communication skills, both written and verbal, in English, allowing clear coordination with technical teams and clients; 
• Demonstrated customer-oriented mindset, with the ability to maintain professionalism and empathy during complex issue resolutions; 
• Excellent teamwork and collaboration skills, working effectively in cross-functional and international teams; 
• High problem-solving capacity and the ability to quickly learn new technologies and adapt to changing system requirements. 

Nice to have

• Experience with AWS, particularly in deploying or maintaining cloud-hosted environments; 
• Basic knowledge of network configuration, including IP addressing, VPNs, and connectivity troubleshooting. 

We Offer

• Salary for work amounting to 85,000 – 95,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 monthly de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates