Responsibilities

• As a Content Loader you will be evaluating requests for new or modified programs, determining feasibility, estimating required time, and assessing compatibility and dependencies with existing systems;  
• You will be consulting with the Technical or Team Leader to clarify project objectives and ensure full alignment before execution;   
• You will be formulating clear, structured plans outlining the steps required for content loading, ensuring smooth and organized implementation;   
• You will be performing unit testing across various Content Management Systems, verifying correctness and quality before release;  
• You will be writing documentation related to projects and initiatives, ensuring accurate references for teammates and stakeholders;  
• You will be recreating and simulating user steps to identify the source of issues, and rewriting program components as needed to correct errors;  
• You will be providing resolutions for project-related concerns, ensuring timely and reliable issue closure;  
• You will be assisting in knowledge transfer during project handovers, supporting continuous team readiness and operational continuity;  
• You will be maintaining strong customer relationships, ensuring high-quality service and user satisfaction throughout the project lifecycle;  
• You will be preparing and submitting required reports, providing accurate updates on progress and findings; 
• You will be maintaining and updating daily monitoring of service deliverables, tracking status and ensuring adherence to timelines; 
• You will be ensuring service continuity by flexibly adjusting to support other team members, contributing to team success and efficiency. 

Requirement

• 2+ years of experience in content loading, ensuring you can manage and execute content tasks efficiently and accurately;  
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;  
• Knowledge in using Adobe Creative Cloud tools such as Photoshop, InDesign, and After Effects, enabling effective handling of image, layout, and multimedia content;  
• Ability to analyze user requirements and translate them into a structured approach for content loading, including translations, images, and video assets;  
• Ability to provide support aligned with current user specifications, ensuring accurate and user-focused service delivery;  
• Ability to prepare detailed written instructions and documentation, supporting clarity, consistency, and team alignment;  
• Ability to communicate effectively even with difficult or demanding users, ensuring professionalism and constructive interactions;  
• Strong interpersonal skills and the ability to collaborate within a team environment, contributing to productive and positive teamwork;  
• Strong attention to detail and quality-checking abilities, ensuring all loaded content meets required standards;  
• Good verbal and written communication skills, allowing clear and effective interaction with users and team members; 
• Organizational skills and the ability to set priorities, ensuring timely and structured handling of multiple tasks; 
• Customer-service orientation, enabling a helpful, empathetic, and solution-driven approach to all interactions.  

Nice to have

• Experience with CoreMedia or Strapi, which adds value when working across modern CMS platforms. 

We Offer

• Salary for work amounting to 40,000 – 45,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates