L3 App Support (SAP BO)
OPEN POSITIONL3 App Support (SAP BO)
Country: Philippines | Work Location: Alabang, Mantinlupa
Salary: 70,000 – 80,000 PHP
We are looking for a L3 App Support for our French client, who specializes with the production of various types of glasses as well as cooperation with opticians. Their mission is to improve the quality of life by improving the quality of vision.
Responsibilities
- As L3 App Support you will be maintaining BI applications and API Management solutions in operational condition, ensuring system stability and availability;
- You will be working with SQL to track and analyze data flows across different systems, ensuring proper data consistency and issue identification;
- You will be ensuring that deep technical analysis is properly handled at Level 3, providing advanced support and resolution for complex issues;
- You will be managing incident resolution and communication with end users via email, phone, and ticket updates, ensuring clear and timely responses;
- You will be participating in crisis situations with high business impact, supporting rapid issue resolution and minimizing downtime;
- You will be driving continuous improvement initiatives, identifying opportunities to enhance system performance and support processes;
- You will be creating procedures for ticket resolution at L1 and L2 levels, ensuring standardized and efficient support workflows;
- You will be ensuring maintenance of documentation, keeping technical and operational materials up to date and accessible.
Requirement
- 3+ years of experience in L3 application support within SAP BusinessObjects, ensuring strong expertise in advanced support scenarios;
- Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
- Experience with SQL, ensuring ability to analyze data and troubleshoot issues across systems;
- Experience with SAP BusinessObjects Azure Databricks and Azure Data Factory, enabling support of modern BI and data platforms;
- Experience with API and BI concepts, ensuring understanding of system integrations and data processing;
- Experience with API First approach Apigee and AWS, enabling support for API management and cloud-based solutions;
- Knowledge of traditional BI, enabling work with legacy reporting and analytics environments;
- Strong organizational skills including pressure and priority management, ensuring effective handling of multiple tasks and incidents;
- Customer-oriented communication skills, enabling clear interaction with end users and stakeholders.
Nice to have
- ITIL certification, enabling alignment with best practices in IT service management.
We Offer
- Salary for work amounting to 70,000 – 80,000 PHP;
- Monthly transportation allowance of ₱4,000;
- ₱3,600 de minimis monthly non-taxable allowance;
- HMO coverage from day 1 for you and 1 dependent;
- Equipment provided;
- Optical coverage;
- Year-end leave monetization;
- Gym subscription;
- Monthly supply of coffee!
Please be advised that we will only contact selected candidates
What to Know Before Applying?
We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.
Are you interested?
How Does the Recruitment Process Look Like?
1
Initial Consultation
Have a short talk with our recruiter who will provide you with more details about our company and the specific project. Since the recruitment process can vary between projects, this conversation will outline the process that applies to you.
2
Client-Side Evaluation
This stage involves a series of bespoke recruitment activities led by our client. It's designed not only to assess how your skills and background align with the project's demands but also to ensure that the project environment is the right fit for you. This dual-focus ensures that both parties can thrive in this partnership.
3
Signing and Starting Your Journey
After successfully navigating the recruitment process, you'll sign your employment contract and begin your new role. We ensure a smooth transition into your position with comprehensive onboarding support.
Why Join Directio?
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If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us feel free to send us your CV at [email protected].
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