Responsibilities

• As a L3 Application Support you will be receiving complex incidents escalated from Level 1 support teams, working closely with them to gather all relevant details and context necessary for effective resolution; 
• You will be performing in-depth analysis and investigation of each incident, identifying technical and functional factors contributing to the issue, and determining the appropriate remediation path;  
• You will be diagnosing system faults to assess whether newly reported incidents are linked to existing known errors, previously documented issues, or entirely new problems requiring further analysis;  
• You will be collaborating with your Domain Lead, discussing technical details, solution approaches, and related business domain processes to ensure alignment between support resolution and operational needs;  
• You will be directly communicating with end customers when additional information or clarification is required, ensuring a clear understanding of the reported issue;  
• You will be identifying, documenting, and reporting potential problems to the Problem Manager for assessment and prioritization within the problem management process;  
• You will be reviewing, analyzing, and investigating problems in order to determine their root causes, proposing and implementing corrective actions, permanent solutions, or preventive measures; 
• You will be working with your Domain Lead to evaluate problem resolution approaches and provide recommendations for improvement; 
• You will be determining whether an incident or problem requires a formal change request, ensuring that any system alterations follow established change management processes; 
• You will be analyzing business processes impacted by incidents or problems, contributing suggestions for process enhancements or clarifications that can improve service quality and prevent recurring issues. 

Requirement

• 3+ years of professional experience as a Full Stack Developer, with proven expertise in application analysis, troubleshooting, and resolution of complex technical issues; 
• 1+ year of experience in Level 2 Application Support, including exposure to Incident, Problem, and Change Management processes; 
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition; 
• Strong proficiency in C# / .NET, including backend application development and debugging; 
• Hands-on experience with ReactJS for building and maintaining front-end components;  
• Familiarity with AngularJS and TypeScript for maintaining and enhancing legacy front-end solutions; 
• Proficiency with Visual Studio and VS Code as development environments; 
• Knowledge of Git and Gitflow workflows for version control and collaborative development;  
• Experience with Azure DevOps, including backlog tracking, CI/CD pipelines, and code repository management; 
• Ability to handle application support activities in alignment with current user specifications and operational requirements;  
• Capability to translate user requirements into effective program code while ensuring maintainability and scalability;  
• Strong analytical and problem-solving skills, with the ability to interpret operational needs and devise integrated, innovative solutions.  

Nice to have

• Experience in business domain processes, providing industry-specific context to technical solutions; 
• Exposure to Micro Frontend Architecture for modular, scalable application design; 
• Familiarity with Bootstrap, CSS, and Node.js for UI and backend enhancements; 
• Experience working with Azure Functions for serverless application development; 
• Background in unit testing using frameworks like Cypress and Jest; 
• Ability to write and maintain clear, concise technical documentation for both development and support purposes. 

We Offer

• Salary for work amounting to 70,000 – 75,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates