Responsibilities

• As Service Delivery Specialist you will be leading the end-to-end delivery, governance, and continuous improvement of Network Services, ensuring consistency across all entities, regions, and brands within a global shared services model; 
• You will be assessing, onboarding, and coordinating network service adoption for customers, ensuring alignment with enterprise standards, security policies, and business requirements; 
• You will be defining, implementing, and governing the Network Service Delivery framework, ensuring structured and standardized service management; 
• You will be driving the deployment and adherence to IT Service Management best practices, ensuring high-quality and efficient service operations; 
• You will be establishing and maintaining a global delivery and support model, enabling scalability, operational efficiency, and extended or 24/7 service coverage;  
• You will be ensuring consistent monitoring, reporting, and performance management of network services, covering availability, capacity, resilience, as well as incident and change management; 
• You will be overseeing the service lifecycle, ensuring that any changes impacting scope, service levels, or operating conditions are properly assessed and controlled; 
• You will be managing contractual alignment, ensuring that service descriptions, agreements, and delivered services remain consistent with customer expectations and commitments; 
• You will be coordinating across Technology Services lines, leveraging team leaders and service coordinators to ensure integrated and seamless service delivery; 
• You will be ensuring proper documentation, knowledge transfer, and compliance throughout service onboarding, operations, and transition phases. 

Requirement

• 3+ years of experience as a Service Delivery Specialist, ensuring hands-on expertise in managing service delivery processes; 
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition; 
• Experience with enterprise infrastructure and network service delivery including LAN WAN WLAN cloud networking and network security, enabling management of complex environments; 
• Exposure to Agile DevOps or automation-driven operating models, enabling modern and efficient service delivery approaches; 
• Knowledge of CMMI frameworks and process maturity assessments, enabling structured process improvement and governance; 
• CCNP or CCDP certification, ensuring validated expertise in network engineering and design; 
• Experience with Service Delivery and IT Service Management, enabling application of ITIL-based operational models in practice; 
• ITIL certification, ensuring alignment with industry best practices in service management; 
• Experience leading or coordinating global multi-disciplinary teams, enabling effective collaboration in complex organizational structures; 
• Knowledge of operational and infrastructure KPIs including incident management availability performance capacity and resilience, enabling effective service monitoring and optimization; 
• Strong customer orientation at executive level, enabling alignment of technical services with business outcomes; 
• Ability to influence negotiate and drive decisions across senior stakeholders, ensuring alignment and progress in complex environments; 
• Strong analytical skills, enabling transformation of complex technical and operational data into actionable insights. 

Nice to have

• Certifications in Palo Alto F5 or SDWAN technologies, enabling extended expertise in network security and advanced networking solutions. 

We Offer

• Salary for work amounting to 75,000 – 85,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee!

Please be advised that we will only contact selected candidates